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Total Quality

Management 2.0

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Latest News :


  • Gaurav Pachauri

    President-Client Engagement & Global Partnerships

    Guest Delight International


    Gaurav Pachauri

    President - Global Sales & Client Relations, Guest Delight International

    He has been in the space of guest experience evaluations for nearly a decade. He has worked across multiple verticals in the service sector and has a deep-seated knowledge of E-commerce, Retail, Hospitality, Aviation, Healthcare, FMCG, Consumer Electronics, Telecom, Lifestyle, Entertainment and many more, across 125 brands.

    Gaurav also has considerable experience in visioning and strategizing for business opportunities, and consults existing and new businesses on exploring non-traditional business opportunities. His deep understanding of hospitality and aviation, combined with an extensive experience of sales means that he continually scans the hospitality landscape to identify global trends, changing customer experiences and new industry developments and standards. Gaurav has personally conducted more than 600 evaluations across hotels and resorts, across the globe.

  • Satyabhama Nair

    Head-Service Quality, Training & Standards

    Bangalore International Airport Ltd


    Satyabhama Nair

    Head-Service Quality, Training & Standards

    She has over 20 years of experience in various sectors that include Hospitality, Facility management, healthcare and Airport housekeeping. She is heading the service standards, Quality and Training and Appellate authority for the Bangalore International Airport. She is also a certified ISO lead auditor for QMS and has won a CII award for Best practice in Biodiversity

  • Pamini Hemaprabha

    Complex Director of Housekeeping

    Westin Dubai Mina Seyahi


    Pamini Hemaprabha

    Complex Director of Housekeeping

    Pamini Hemaprabha is a seasoned hotelier with 16 years of international experience in luxury hotels across more than 6 countries (India, UAE, Qatar, Myanmar, Rwanda, Austria, Egypt etc).

    Pamini has been an international speaker for the last 7 years and has been chairing various platforms to promote women empowerment within the hotel industry.

    Pamini is currently working as Complex Director of Housekeeping for Marriott hotels. She is a proud receipt of Best Executive Housekeeper of Middle East during Hotelier Awards 2014, and has won best Executive Housekeeper of Asia award during International Housekeeper's Summit @ Mumbai during 2017.

  • Panch Iyer

    TPM & TQM Consultant


    Panch Iyer

    TPM & TQM Consultant

    He is a Total Productive Maintenance (TPM) Instructor certified by Japan Institute of Plant Maintenance. He has 38 years of experience in the auto-part and hospitality industries.

    38 Years in Auto / Auto part / Hospitality Industries

  • Prabhat Shukla

    Director of Housekeeping

    Intercontinental Hotels Group


    Prabhat Shukla

    Director of Housekeeping

    He brings 19 years of extensive experience in housekeeping, and studied hospitality management in India before working for Jaypee Group of Hotels, Hyatt & IHG where he has served in various roles in India, Dubai, Kuwait & Qatar. He is currently working with Intercontinental Doha & Intercontinental Residence suites an Iconic 225 meter tower as Director Of Housekeeping.

    He was founder & chairperson of Kuwait Housekeeper's Group (2009) & now Doha Housekeepers (2013) Group. He is also a founder group member of Asian Housekeepers Association, and has won several international awards

  • Rajesh Monga

    Associate Director-DXC Technology Account

    CBRE | Global Workplace Solutions


    Rajesh Monga

    Associate Director-DXC Technology Account

    Rajesh Monga is an accomplished Facility Management & Real Estate Leader known for innovative strategies to achieve bottom line improvements through highly empowered and engaged teams. He has held management leadership roles in Facility Management and Corporate Real Estate at companies like Genpact, WNS, NetAmbit and JLL. He is a certified Six Sigma professional and has used this philosophy in almost all FM roles. Rajesh has also led several LEED Certifications for the leased office spaces. He joined CBRE five years ago and has been leading large accounts like American Express and DXC Technology now.

  • Saji Sebastian


    GVK Mumbai International Airport Ltd


    Saji Sebastian


    He is a senior Facilities Management professional with a demonstrated history of working in the hospitality, facilities management,and aviation industry. He is skilled in Budgeting, Operations Management, Procurement, and Real Estate related functions.

  • Shashi Balain

    MD and CEO

    Shubhram Hospital Solutions Pvt. Ltd


    Shashi Balain

    MD and CEO of Shubhram Hospital Solutions Pvt. Ltd. (India)

    Shubham is a joint venture between Hygeia (Netherlands) and Servizi Italia (Italy), the leading hospital laundry, linen and surgical tool Sterilisation Company of Italy.

    Before setting up Shubhram Hospital Solutions Pvt. Ltd. in partnership with SI (Italy), Shashi was the founder and Managing Director of (CHPRC), UK and specialized in providing market research and strategic management consultancy to organisations wanting to enter Indian market.

  • Shivani Bharti

    General Manager-Services

    DLF Home Services Pvt. Ltd


    Shivani Bharti

    General Manager-Services

    A hospitality professional with over 2 decades of experience, she has spent 11 years with Taj across India, and joined Oberoi Hotels and Resorts in 2016.

    Since September 2017, she has been spearheading the operations of Magnolias Condominium and Club.

  • Varun Balwani

    Director of Sales & Channels

    FCS Computer Solutions


    Varun Balwani

    Director of Sales & Channels

    He has over 10 years of experience of working with brands like Hyatt , Leela, The Oberoi , Roseate hotel.

    After moving on from hotel operations, he has been associated with FCS Computer systems which has been transforming hotels with their digital solutions. FCS currently serves over 8000 + installations globally.

  • Zakariyya Essa

    Director of Training Development

    Crown & Champa Resorts Maldives


    Zakariyya Essa

    Director of Training Development

    Zaki possesses over 23 years of experience and has worked in travel and tourism, learning & development, team dynamics and resort operation in many facets and quality assurance. He's passionate about team development, team performance and talent management and his core interests are in the realm of strategic L&D management.

    Zaki has worked for almost two decades at the Maldives Hospitality and tourism industry and other private own business in different executive posts. He also holds the role of Group Director of Learning & Development, and held General Manager, F&B Beverage Manager, Housekeeper, Human Resources Manager, Front Office Manager, Guest Transportation, and Guest Services. Zaki also is an expert in HACCP implementation and management. For almost 9 years, Zaki has led the learning development and Quality Assurance as corporative perspective to achieve company goals and expectations.

  • Vaishali Sinha

    Director of Housekeeping

    Melhua The Fern

  • Sunil Ralph

    Group Head-Facility Management Services

    GMR Group

  • Quang Nguyen

    Operation Manager at

    Fraser Suites Hanoi

  • Asha Pathania


    PVR Cinemas

  • Tatjana Ahmad

    Housekeeping Manager - Functional Specialist HK

    Grand Hyatt - Dubai

  • Akshi Singh

    Cluster Director Housekeeping

    IHG Hotels Kuwait


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